At Infomaze Technology (accessible at https://techanalysis.in/), we strive to ensure our clients are satisfied with our software services and website development solutions. This Refund and Cancellation Policy outlines the terms for cancellations, refunds, and the resolution of related concerns. Please read it carefully before engaging with our services.
1. Cancellation Policy
1.1 Cancellation Before Project Initiation
Clients may cancel a project before work begins without incurring additional fees.
Any advance payments made will be refunded, subject to a small administrative or processing fee if applicable.
1.2 Cancellation After Project Initiation
If a project is canceled after work has begun, the following conditions apply:
Clients will be charged for the work completed up to the cancellation date based on the agreed-upon rates or milestones.
Refunds for any unused portion of advance payments will be provided, if applicable.
1.3 Cancellation of Ongoing Services
For ongoing or subscription-based services (e.g., website maintenance), cancellations must be requested at least 15 days in advance to avoid additional charges for the upcoming billing cycle.
1.4 Process for Cancellation
Cancellation requests must be submitted in writing via email to riteshsingh191292@gmail.com with the following details:
Client Name
Project Details
Reason for Cancellation
We will acknowledge the cancellation request within 2 business days and provide further guidance.
2. Refund Policy
2.1 Refund Eligibility
Refunds are applicable under the following circumstances:
Services not yet rendered or milestones not yet started.
Advance payments are made for projects canceled before initiation.
Refund requests must be submitted within 15 days of payment or project cancellation.
2.2 Non-Refundable Services
The following services are non-refundable:
Custom software or website deliverables will be provided once approved and delivered.
Costs incurred for third-party services, such as hosting, domain registration, plugins, or APIs, purchased specifically for the project.
Maintenance or support services already provided.
2.3 Partial Refunds
For canceled projects where partial work has been completed, refunds will be calculated based on the portion of the work delivered and the advance paid.
2.4 Refund Processing Time
Approved refunds will be processed within 7-10 business days and returned via the original payment method unless otherwise agreed.
3. Resolving Dissatisfaction
3.1 Revision and Adjustments
If a client is dissatisfied with the deliverables, we encourage open communication to resolve the issue.
Minor revisions or adjustments will be provided at no additional cost, provided they align with the initial project scope.
Significant changes or additional requests outside the agreed scope may incur extra charges.
3.2 Quality Assurance
We prioritize delivering high-quality services. All projects undergo a quality check before submission to ensure they meet the agreed specifications.
4. Exceptions to Refund and Cancellation
Refunds and cancellations will not be granted in the following cases:
Delays or issues are caused by incomplete, inaccurate, or delayed inputs from the client.
Requests are made after the service or milestone has been fully delivered and accepted by the client.
Situations involving force majeure events, such as natural disasters or other events beyond our control.
5. Governing Law and Dispute Resolution
This Refund and Cancellation Policy is governed by the laws of India.
In case of disputes, both parties agree to resolve them amicably through discussions. If unresolved, disputes will be subject to arbitration under Indian jurisdiction.
6. Contact Us
For inquiries or assistance regarding cancellations, refunds, or dissatisfaction with our services, please contact us:
